The responsibility of the Office Experience & Recruiting Coordinator is to serve as the primary contact for incoming candidates and assist with office administration work as needed. Additionally, this role provides support to the Managing Director to be a culture builder and maintain an effective work environment. The process of sourcing, recruiting and selecting financial representatives is conducted by this individual. They build high-level quality relationships in the community and in the office to promote the Northwestern Mutual career, generate referrals and develop centers of influence. They work with the Director of Agency Recruiting to develop recruiting goals and strategies for the district office and is responsible for holding all members of the leadership team accountable for their respective roles in recruiting and selection. Creativity, exceptional communication skills and drive to achieve are critical in this position.
Recruiting Specific duties include (but are not limited to):
- Actively participate in Northwestern Mutual networking events to promote and brand
Northwestern Mutual
- Source talent online through social media, job postings, and outbound recruiting efforts (Indeed,
LinkedIn, social media, etc.)
- Coordinate advertising and marketing strategies to include ads, direct mail, community events, etc.
- Conduct efficient interviews and guide the candidate through the selection process: screening
and scheduling candidates, daily confirmations, reschedule/cancel appointments, administering
selection tools, and running initial interviews.
- Communicate effectively about information and language regarding all aspects of the financial
representative career and each step of the selection process.
- Participate in weekly Recruiting skill builders.
- Weekly 1x1 with Managing Director & Leadership Team
- Weekly 1x1 with Director of Agency Recruiting
- Effectively communicate with candidates to build and maintain relationships throughout the
selection process.
- Track individual recruiting activity.
- Analyze recruiting ratios to identify inefficiencies in the selection process; establish and
implement improvements.
- Utilize Northwestern Mutual supported software to maintain the candidate database and
accurate records of prospects to ensure the efficiency of the selection process.
- Prepare activity/results for leadership team meetings and coordinate regular meetings to
review, assess, and establish actions based on this data.
- Prepare weekly recruiting data and reports.
Office Experience specific duties include (but are not limited to):
- Greet visitors.
- Confirm daily appointments & be sure they are in the building security system.
- Answer telephone calls & respond to voicemails.
- Office cleanliness; maintain the reception area, kitchens, and conference rooms.
- Maintain inventory and order office supplies as needed.
- Complete and/or assist with projects as assigned by manager.
- Act as liaison between the Network Office & Home Office
Qualifications
- Must be in the office M-F; 8am-5pm
- Sales, marketing, and administrative experience required
- Basic computer and Microsoft Office experience
- Ability to handle detailed work with high degree of accuracy.
- Excellent interpersonal skills
- Experience in problem-solving
- High level of organizational skills
- Excellent written and oral communication skills
- Professional office skills
- Ability to take independent action and make sound decisions.
- Ability to multi-task
- Ability to be flexible and open-minded.
- Ability to work effectively with people at all levels.
Competencies
- Action oriented – Enjoys working hard; is full of energy for things they see is challenging; not
fearful of acting with a minimum of direction; seizes more opportunities than others.
- Candidate focus – Is dedicated to meeting the expectations and requirements of internal
coworkers and external candidates; acts with candidates and coworkers in mind.
- Communication – Practices attentive and active listening; has the patience to hear people out;
can accurately restate the opinions of others even when they disagree; has strong internal and
external communication skills.
- Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
